Last Updated: 14 October 2026
Welcome to our website. By browsing our website, placing an order, or making a payment, you agree to the following Terms & Conditions. Please read them carefully before purchasing our products.
We specialise in personalised photo prints and customised photo frames created according to customers’ photographs, preferences, sizes, and specifications.
Customers are responsible for uploading the correct photographs and providing accurate information, including names, messages, sizes, and other customisation details.
Please ensure that all submitted photographs are clear and suitable for printing. Print results may vary slightly depending on the original image quality, screen settings, colours, and printing materials.
An order will be considered confirmed only after the required payment has been successfully received and verified by us.
For orders placed through WhatsApp or other communication channels, the order will be confirmed once the payment and order details have been verified.
Order processing and production will begin after payment confirmation and receipt of the necessary photographs and customisation details.
Prices, applicable delivery charges, and other payable amounts will be communicated or displayed before the order is completed.
As our photo prints and frames are customised specifically for each customer, confirmed orders generally cannot be cancelled once payment has been received and the order has been accepted for processing.
Customers should carefully review their photographs, sizes, quantities, names, and other customisation details before confirming an order.
If an order cannot be fulfilled because of product or material unavailability, we may offer an alternative with the customer’s agreement or provide a refund for the affected order, as applicable.
Nothing in this policy limits any cancellation or other rights that may be available to customers under applicable law.
Because our personalised products are made according to individual customer requirements, we generally do not accept change-of-mind returns or refunds for correctly produced customised orders.
However, we will review refund, replacement, or other appropriate requests in cases such as:
Customers should contact us promptly after receiving the product and provide their order details and, where relevant, photographs showing the issue.
Each request will be reviewed individually. Approved refunds will be processed through the original payment method wherever possible, subject to applicable payment-provider procedures and law.
Product photographs on our website are for illustrative purposes. Minor variations in colour, finish, materials, and appearance may occur due to display settings, printing processes, and material availability.
We will make reasonable efforts to ensure that the final product matches the confirmed specifications.
Orders will be dispatched after payment confirmation, completion of customisation, and production, as applicable.
Estimated delivery timelines will be communicated or displayed at the time of ordering wherever possible. Delivery times may vary depending on the destination, courier availability, production requirements, weather, and other circumstances beyond our reasonable control.
If an order is delayed beyond the stated delivery schedule, please contact our support team. Any applicable cancellation, refund, or other remedies will be handled in accordance with applicable law.
Customers should provide a complete and accurate delivery address and contact number.
Customers must have the necessary rights or permission to upload and request printing of the photographs they submit.
We will use submitted photographs and personalisation details for order processing, production, quality checks, delivery, and customer support.
Customer photographs will not be used for public display, advertising, or promotional purposes without the customer’s separate permission, except where otherwise permitted or required by law.
For order updates, delivery queries, damaged products, or other concerns, please contact us using the contact information provided on our website.
Please include your order number so we can assist you efficiently.
We may update these Terms & Conditions when our services, business practices, or legal requirements change. The updated version will be published on this page with its revision date.
Changes will not remove rights that customers have already acquired under applicable law.
These Terms & Conditions are governed by the laws applicable in India. Any disputes will be handled by the competent authorities or courts as provided under applicable law.
For questions about these Terms & Conditions, cancellations, refunds, or orders, please contact us through our website’s Contact page or the customer-support details displayed there.